SONIFI said on November 9 that its SONIFI Central platform is now available to the 5,000 customer properties it serves, giving hotel staff one view of Wi-Fi, interactive TV, casting, linear TV and telephony services across a portfolio.
According to the release, continuous scans find new, unknown and offline devices, while self-healing protocols and AI-assisted automations try to fix faults before a guest complains. Devices are tracked for cybersecurity, licensing and compliance status. Paul Johnson, SONIFI’s chief operating officer, said the aim is “to give hotels a single screen to see every product in every room at every property.”
SONIFI first showed the product at HITEC in June, when its HITEC 2026 announcement described it as a platform for portfolio-wide visibility of network, media and telephony services.
What the numbers leave open
The release says the platform is available to 5,000 properties. The company’s own description says SONIFI is deployed in more than 1.1 million rooms across 5,400 properties, so availability covers about 93% of the properties named there, assuming both figures count the same things, and the average property holds about 204 rooms. The release gives no count of hotels that actively use the tool, no uptime figure and no measure of fewer support tickets.
For a hotel operations team the useful test is whether one monitoring screen replaces separate vendor portals. Staff time is the cost the product targets, a theme in our interview where Mews said guests still want a human at the front desk. Guest-facing fixes such as Hilton’s pay-with-points digital check-out add more systems for that team to watch.
