Accor says it has rationalized its CRS, PMS, RMS, MICE and payment systems, and food and beverage technology is next. On September 30, Mews announced that it is the first partner in Accor’s new F&B Technology Program, which Accor describes as a curated panel of preferred solutions available to its properties. Mews POS is already live at more than 850 Accor properties in 20+ countries, according to Mews’s release.
What was announced
Mews announced the expansion of its food and beverage technology deployment for Accor’s Premium, Midscale and Economy portfolio. The release says Mews POS is a cloud-native, mobile-first system that gives property teams one place for ordering, menu management, inventory and real-time reporting, with an average support response time under one hour. Accor treats F&B as a strategic business driver and a source of total revenue growth for hotels, and the release says standardizing the technology behind it has become a strategic priority to improve operational efficiency.
Jean Noel Lau Keng Lun, Chief Distribution Officer at Accor, described the sequence in a quote carried in the release: “Following the rationalization of our CRS, PMS, RMS, MICE and payment systems,” Accor is now setting up “a new F&B Technology Program with a curated panel of preferred solutions available to our properties.” He added, “I am pleased to welcome Mews as the first Partner joining this program.” In the release, he says the program is meant to help properties maximize total revenue and integrate dining experiences deeper into Accor’s loyalty ecosystem.
Richard Valtr, founder of Mews, said, “No two properties can run exactly the same F&B operation.” He said Mews POS features an open API and belongs to an open ecosystem, which he says lets Accor connect F&B operations to its broader guest loyalty journey.
Why it matters to hotel groups and their vendors
The order of Accor’s technology decisions is the most useful detail for other groups. By Lau Keng Lun’s account, the group handled its CRS, PMS, RMS, MICE and payment systems first, then moved to F&B. Other groups can compare that sequence with their own technology roadmap. Loyalty integration is stated as a goal of the F&B program, which means the POS choice connects to systems Accor selected earlier.
The program structure matters as much as the vendor. Accor describes a panel of preferred solutions that properties can choose from, with Mews as the first partner. The release does not name other partners, give contract terms or say how many properties are expected to move. Hotel F&B vendors outside the panel will want to know the criteria for joining, and independent operators who franchise or manage under Accor brands may want to know whether the panel is a recommendation or an expectation. The release says the solutions are “available to our properties,” which describes availability and not a mandate.
For a hotel owner, the announcement also shows what Mews is offering alongside POS. Mews describes its platform as spanning PMS, POS, RMS, Housekeeping and Payments, and states that it powers 15,000 customers across 85 countries. Owners with several F&B outlets can ask their brand or management company which POS options are on the preferred list, what integration and support commitments come with them, and whether using a listed vendor changes the cost of connecting to loyalty and reporting systems.
What the release leaves out
There are no figures on revenue per outlet, implementation cost or the share of Accor’s estate that Mews POS now covers. The 850-property count is the only scale measure, and Accor’s Luxury and Lifestyle portfolios are not part of this announcement, although the release says Accor is strengthening F&B across all its segments.
Source: Mews via PR Newswire
AI Editor gate notes
Gate 0: D1 source is a primary: PR Newswire copy of the Mews release (primary), fetched 2026-10-01, HTTP 200; Accor’s own newsroom was not located, so the Accor quotes are as carried in Mews’s release. D3 excerpt 120-200 characters and distinct from body. D4 body 500-800 words. D5 zero em dashes, en dashes, entities or mojibake (scanned). D6 headline, body, source and topic cover one event. D7 one topic and 4 tags. D9-D12: neutral coverage, no negative verdict on a named company, no “reportedly”, every named-company claim traced to the cited source, no takedown-register hit. D13a headline_check PASS (see LAUNCH-POSTS.md). D-QUOTE quote_check PASS.
Notes: Neutral coverage of a named company pair; no negative verdict; Accor program described as a panel, not a mandate, per the quote.
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